Privacy Policy

Last updated: 13 March 2026

This Privacy Policy describes how Vivatinell Limited, trading as Nutrigen (“Nutrigen”, “we”, “us”, or “our”), collects, uses, and discloses your personal information when you visit our website, use our services, purchase our products, or otherwise interact with us.

This Privacy Policy applies to nutrigenkids.com, our official online stores (including TikTok Shop, Shopify, and other marketplaces), and any related services (collectively referred to as the “Services”).

For the purposes of data protection law, Vivatinell Limited is the data controller of your personal information.

We may update this Privacy Policy from time to time to reflect changes in our practices, legal requirements, or operational needs.

When we update this policy we will:

• Post the updated version on nutrigenkids.com
• Update the “Last updated” date
• Take any additional steps required by applicable law

We encourage you to review this policy periodically.

To provide our Services, we collect personal information from several sources depending on how you interact with us.

We may collect information when you:

• Visit nutrigenkids.com
• Make a purchase from our online stores
• Contact customer support
• Create an account
• Subscribe to newsletters or marketing communications
• Engage with our advertisements or social media content

We use this information to operate our business, fulfil orders, improve our services, and communicate with you.

When you interact with us, you may provide personal information such as:

• Full name
• Email address
• Phone number
• Billing and shipping address

• Products purchased
• Payment confirmation
• Order history
• Delivery information

• Username
• Password
• Account preferences

• Messages sent to our customer support team
• Feedback, enquiries, or requests

When you visit nutrigenkids.com, we may automatically collect certain information using cookies and similar technologies.

This may include:

• IP address
• Device type
• Browser information
• Pages visited
• Time spent on pages
• Referring websites
• Interaction with advertisements or content

This information helps us understand how visitors use our website and improve the Services we provide.

We may receive information from trusted third-party providers such as:

• Payment processors
• Shipping and fulfilment partners
• Marketing and analytics providers
• E-commerce platforms such as Shopify or TikTok Shop

Any information obtained from third parties will be processed in accordance with this Privacy Policy.

We use personal information for the following purposes.

To process orders, manage payments, arrange shipping, process returns, and provide customer service.

To send you updates about Nutrigen products, promotions, and offers. Where required by law, we will rely on your consent for marketing communications.

You can unsubscribe from marketing communications at any time.

To understand how visitors interact with nutrigenkids.com and to improve website functionality and performance.

To protect our customers, website, and business from fraud, abuse, and unlawful activity.

To comply with applicable legal, regulatory, and tax obligations.

Under UK and EU data protection laws, we rely on the following lawful bases for processing personal information:

Our website uses cookies and similar technologies to provide functionality and improve the user experience.

Cookies may be used for:

• Essential website functionality
• Analytics and performance measurement
• Marketing and advertising

You can control cookie preferences through your browser settings or through our cookie consent banner.

More information about Shopify cookies can be found here:

https://www.shopify.com/legal/cookies

We may share personal information with trusted service providers where necessary to operate our business.

These may include:

• Payment processors
• Shipping and fulfilment providers
• Website hosting services
• Marketing and analytics partners
• Customer support tools
• E-commerce platforms such as Shopify or TikTok Shop

We may also disclose information:

• To comply with legal obligations
• To protect our rights or property
• In connection with a business transaction such as a merger or acquisition

We do not sell personal information.

If you submit product reviews, comments, or other content through our Services, that content may be publicly visible.

Please avoid sharing sensitive personal information in publicly visible areas.

Our website may contain links to third-party websites or services.

We are not responsible for the privacy practices of those third parties and encourage you to review their privacy policies before providing personal information.

Nutrigen products are designed for families and children; however, nutrigenkids.com is intended to be used by adults such as parents or guardians.

We do not knowingly collect personal information directly from children under the age of 13.

If we become aware that personal information has been collected from a child without appropriate consent, we will take steps to delete that information.

We take appropriate technical and organisational measures to protect personal information from loss, misuse, or unauthorised access.

We retain personal information only for as long as necessary to:

• Fulfil the purposes outlined in this Privacy Policy
• Comply with legal obligations
• Resolve disputes
• Enforce our agreements

Depending on your location, you may have certain rights under data protection law, including the right to:

• Access your personal information
• Request correction of inaccurate data
• Request deletion of your data
• Object to certain processing
• Restrict processing
• Request data portability
• Withdraw consent at any time

To exercise these rights, please contact us using the details below.

If you believe we have not handled your personal information properly, you may contact us directly.

You also have the right to lodge a complaint with the UK Information Commissioner’s Office (ICO).

https://ico.org.uk

As an international e-commerce brand, we may transfer personal information outside the United Kingdom or European Economic Area.

Where this occurs, appropriate safeguards will be implemented in accordance with applicable data protection laws.

If you have any questions about this Privacy Policy or how your personal information is handled, please contact us:

Vivatinell Limited
Trading as Nutrigen

Website: https://nutrigenkids.com
Email: contact@nutrigenkids.com